The Junior Pensions Manager will be responsible for elements of the pensions function within the business (as directed by the Pensions Manager), ensuring collaborative working with internal and external clients to deliver accurate information in a timely manner for our clients.
This role will cover day to day delivery of our client’s pensions requirements, including administrative duties, and client facing meetings. The purpose of the role is to enable the pensions department to function effectively, and ensure relationships are established and maintained with prospective and existing clients.
Ensure first class delivery of our clients’ outsourced pension administration requirements’.
Ensure the daily delivery of client schemes to ensure effective operational performance, achievement of quality and customer care targets, as well as complying with industry and legislative standards.
Manage often complex or volume client or internal queries relating to the timely provision of our services.
Provide up to date reports to the Business on the operation performance of the department
Assist in the review of all processes and procedures to ensure they are current to operating model and legislative changes
Keep up to date with current statutory regulations and monitor changes in the legal situation for pensions administration and developments in pension provision in order to ensure the optimum performance of the department
Implement new client schemes in conjunction with Onboarding and Payroll departments
Meet all internal and legislative processing requirements to agreed quality and timeframe SLAs
Train and mentor new and/or existing pension administrators
Clear understanding of AE Pensions within a multi service environment
Ability to liaise and work on a close level with a variety of clients
Trained in the operation of Sage Line 50 payroll and pension module software
Experience of working within a small pensions team
Supporting Payroll colleagues in delivering on-going employee pension assessments’
Meticulous attention to detail
Recognised pension administration qualification with at least 2 years’ experience in a pension’s management role
Proficient in all Microsoft Office products especially Excel
Excellent organisation skills
Excellent punctuality and professional conduct
Ability to work well in a team
Ability to think originally and creatively
Commitment to the organisation and the clients we serve