Based at reception, the post holder will provide excellent front of house customer service, perform administrative duties as required and provide daily support to internal/external staff members and clients alike.
Responsibilities
Responsible for the reception and administrative duties for the Company's Watford office, this post is fully involved in supporting the day to day running of the office. You must have experience working in either a Reception/Admin role. You will need to be highly organised, pro-active, calm under pressure, have a warm and friendly manner, and be able to balance multiple tasks simultaneously while providing a high level of service.
Deliver first class day to day administration and provide excellent customer service
Provide timely and accurate delivery of administrative requirements for both the business and our clients
Petty cash
Ordering stationary
Diary management
Support staff members with day to day administrative requirements
Manage multiple external or internal queries in a timely manner
Building and maintaining internal and external relationships
Maintain accurate data
Filing
Ensure all queries are responded to in a timely manner, when required via letter, e-mail and telephone
Contributing to or assisting on projects where required
Knowledge and Understanding
Clear understanding of excellent Customer Service
Ability to liaise and work on a close level with a variety of clientele
Meticulous attention to detail
Data entry experience
Skills, Qualifications and Training
Customer Service (2+ years experience)
Proficient in all Microsoft Office products especially Outlook
Attributes
Excellent organisation skills
Excellent communication skills
Proactive approach
Remain calm under pressure
Excellent ICT skills
Excellent punctuality and professional conduct
Ability to work well in a team
A sense of humour
Ability to think originally and creatively
Positive attitude
Energy and enthusiasm
Warmth and sensitivity
Ability to build rapport with others
Commitment to the organisation and the clients we serve
